Frequently Asked Questions

Everything you need to know about MarketDesire

Getting Started

How do I get started with MarketDesire?

Simply sign up for a free account, and you'll receive free credits to try our service. No credit card required for the trial. Once you're ready, you can purchase more credits or subscribe to a plan.

Do I need a credit card to sign up?

No! You can create an account and receive free trial credits without entering any payment information. You'll only need to add payment details when you want to purchase credits or subscribe to a plan.

What's included in the free trial?

New users receive free credits upon signup that can be used for basic research or ad copy generation. This lets you test the platform and see the quality of insights before committing.

Credits & Pricing

How does the credit system work?

Credits are used to generate research reports and copywriting. Basic research costs 10 credits, Standard costs 25 credits, Premium costs 50 credits. Ad copy costs 1 credit, landing pages 5 credits, and product pages 10 credits. You can purchase credits individually or subscribe to a plan for monthly credits.

Do credits expire?

Purchased credits never expire and remain in your account. Subscription credits are included monthly with your plan. Any unused subscription credits roll over for active subscribers.

Can I get a refund on unused credits?

Yes, unused credits from one-time purchases may be eligible for refund within 7 days. Credits that have been used to generate research or copywriting are non-refundable. See our Refund Policy for details.

What's the difference between buying credits and subscribing?

Buying credits is a one-time purchase that never expires. Subscribing gives you monthly credits at a discounted rate plus additional features. Subscriptions are ideal for regular users, while credit purchases work well for occasional use.

Research Features

What sources does MarketDesire analyze?

We analyze 100-1000+ sources depending on your research tier, including Amazon reviews, Reddit discussions, Quora threads, forums, and social media conversations. This gives you real customer insights from actual product discussions.

What's the difference between Basic, Standard, and Premium research?

Basic (10 credits) analyzes 100-200 sources in 0-2 minutes, covering essentials like desires and trends. Standard (25 credits) analyzes 300-500+ sources in 0-3 minutes, adding competitor analysis and awareness stages. Premium (50 credits) analyzes 500-1000+ sources in 0-5 minutes, including customer avatars and in-depth advisory reports.

How long does it take to get results?

Research results are delivered in 0-5 minutes depending on the tier you choose. Basic research takes 0-2 minutes, Standard takes 0-3 minutes, and Premium takes 0-5 minutes. Copywriting is generated within seconds.

Can I research any product?

Yes! You can paste any product URL (Amazon, AliExpress, your own store, etc.) or simply describe your product. Our AI will find relevant market data and customer conversations about your product or similar products.

What if my product is brand new with no reviews?

Even for new products, we analyze similar products, competitor reviews, and related market discussions to provide valuable insights about your target audience and market positioning.

Copywriting

What types of copy can MarketDesire generate?

We generate ad copy (1 credit), landing pages (5 credits), and product descriptions (10 credits). Each includes multiple variations in different styles: story-focused, sales-focused, educational, problem-solution, and testimonial-based.

How many variations do I get?

Each copywriting request generates 5 different variations so you can test and choose the best performing copy. You can select from short (< 200 words), medium (400-600 words), or long (800-1200 words) formats.

Can I edit the generated copy?

Absolutely! The generated copy is yours to use and modify as needed. We recommend using it as a strong starting point and customizing it to match your brand voice perfectly.

Account & Billing

Can I cancel my subscription anytime?

Yes! You can cancel your subscription at any time from your dashboard. You'll continue to have access until the end of your billing period, and any unused credits will remain in your account.

Do you offer refunds?

Yes, we offer a 14-day money-back guarantee on subscription purchases. If you're not satisfied with MarketDesire, contact us within 14 days for a full refund. Credit purchases are refundable for unused portions within 7 days.

How do I upgrade or downgrade my plan?

You can change your subscription plan anytime from your account dashboard. Upgrades take effect immediately, while downgrades apply at your next billing cycle.

Is my payment information secure?

Yes! All payments are processed through Stripe, a PCI-compliant payment processor. We never store your credit card information on our servers.

Technical

What makes MarketDesire different from other research tools?

MarketDesire combines deep market research with AI-powered copywriting. Instead of just data, you get actionable insights, customer avatars, competitor analysis, and ready-to-use marketing copy - all in one platform. Our AI analyzes real customer conversations, not just aggregated data.

How accurate is the AI-generated research?

Our AI analyzes hundreds to thousands of real customer conversations and data points. While we strive for accuracy, we recommend using the insights as guidance for your marketing strategy rather than absolute truth. Always validate key findings with your own market testing.

Can I export or download my research reports?

Yes! All research reports and copywriting can be copied from your dashboard. We're working on adding PDF export functionality in a future update.

Do you have an API?

Not yet, but we're considering API access for enterprise customers. If you're interested, please contact us to discuss your use case.

Still have questions?

Can't find the answer you're looking for? Our support team is here to help!